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12 Setup and Quick Reference Guide
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Dell provides a number of tools to help you if your system does not perform as
expected. For the latest troubleshooting information available for your system, see
the Dell support website at http://support.dell.com. You can also find descriptions
of Dell troubleshooting tools in the section titled “Getting Help” in your online User’s
Guide.
If computer problems occur that require help from Dell, write a detailed description of
the error, beep codes, or diagnostic light patterns; record your Express Service Code
and Service Tag Number below; and then contact Dell from the same location as your
computer.
See "Finding Information and Assistance" on page 5 for an example of the express
service code and service tag numbers.
Express Service Code:___________________________
Service Tag Number:___________________________
Your computer includes the following tools that can help you solve a problem when
no other online tools are available.
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To use the Dell OptiPlex ResourceCD while you are running the Microsoft
®
Windows
®
operating system, perform the following steps.
NOTE: To access device drivers and user documentation, you must use the
ResourceCD while you are running Windows.
D
ELL
D
IAGNOSTICS
— The Dell Diagnostics test various components in your
computer and help to identify the cause of computer problems. For more
information, see "Running the Dell Diagnostics" on page 13.
S
YSTEM
L
IGHTS — Located on the front of the computer, these lights can
indicate a computer problem. For more information, see your User’s Guide.
D
IAGNOSTIC
L
IGHTS — Located on the back of the computer, these lights
can indicate a computer problem. For more information, see your User’s
Guide.
S
YSTEM
M
ESSAGES — The computer reports these messages to warn you
of current or possible failure. For more information, see your User’s Guide.
B
EEP
C
ODES — A series of audible beep codes emitted by your computer
can help identify a problem. For more information, see your User’s Guide.