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support.dell.com Setup and Quick Reference Guide 31
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization Number, Dell must
receive the product(s) for repair prior to the expiration of the warranty period in order
for the repair(s) to be covered by the warranty.
NOTE: If you chose one of the available warranty and service options in place of the
standard limited three-year warranty described in the preceding text, the option you
chose will be listed on your invoice.
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Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware products it manufactures will be
free from defects in materials and workmanship. The warranty term is three years
beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty. Other-
wise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by
Dell, usage not in accordance with product instructions, failure to perform required
preventive maintenance, and problems caused by use of parts and components not
supplied by Dell.
This warranty does not cover any items that are in one or more of the following cate-
gories: software; external devices (except as specifically noted); accessories or parts
added to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dell’s system integration department; accessories or
parts that are not installed in the Dell factory; or DellWare
SM
products. Monitors, key-
boards, and mice that are Dell-branded or that are included on Dell’s standard price list
are covered under this warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered. Batteries for portable
computers are covered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell’s facility. To
request warranty service, you must contact Dell’s Customer Technical Support within
the warranty period. Refer to the section titled “Getting Help” in your system docu-
mentation to find the appropriate contact information for obtaining customer
assistance. If warranty service is required, Dell will issue a Return Material Authoriza-
tion Number. You must ship the products back to Dell in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or accept the risk of loss
or damage during shipment. Dell will ship the repaired or replacement products to you
freight prepaid if you use an address in Canada, where applicable. Shipments to other
locations will be made freight collect.
NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk
drive(s) and any other storage device(s) in the product(s). Remove any removable