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34 Troubleshooting
3
If a problem is encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description and see "Contacting Dell" on page 57.
NOTE: The Service Tag for your computer is located at the top of each test
screen. If you contact Dell, technical support will ask for your Service Tag.
4
If you run a test from the
Custom Test or Symptom Tree
option, click the
applicable tab described in the following table for more information.
5
When the tests are complete, close the test screen to return to the
Main
Menu
screen. To exit the Dell Diagnostics and restart the computer, close
the
Main
Menu
screen.
6
Remove the
Drivers and Utilities
media (if applicable).
Tab Function
Results
Displays the results of the test and any error
conditions encountered.
Errors
Displays error conditions encountered, error codes,
and the problem description.
Help
Describes the test and may indicate requirements for
running the test.
Configuration
Displays your hardware configuration for the
selected device.
The Dell Diagnostics obtains configuration
information for all devices from system setup,
memory, and various internal tests, and it displays
the information in the device list in the left pane of
the screen. The device list may not display the
names of all the components installed on your
computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the
test settings.
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