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4 Contents
Solving Problems . . . . . . . . . . . . . . . . . . . . 35
Power Problems
. . . . . . . . . . . . . . . . . . 35
Memory Problems
. . . . . . . . . . . . . . . . . 36
Lockups and Software Problems
. . . . . . . . . . 37
5 Reinstalling Your Operating System . . . 41
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 41
What Is a Driver?
. . . . . . . . . . . . . . . . . . 41
Identifying Drivers
. . . . . . . . . . . . . . . . . 42
Reinstalling Drivers and Utilities
. . . . . . . . . . 42
Using the Drivers and Utilities media
. . . . . . . . 43
Restoring Your Operating System
. . . . . . . . . . . . 44
Using Microsoft
Windows
System Restore. . . . . 45
Using Dell Factory Image Restore
. . . . . . . . . 46
Using the Operating System Media
. . . . . . . . . 47
6 Finding Information . . . . . . . . . . . . . . . . 49
7 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 51
Obtaining Assistance . . . . . . . . . . . . . . . . . . 51
Technical Support and Customer Service
. . . . . 52
DellConnect™
. . . . . . . . . . . . . . . . . . . . 52
Online Services
. . . . . . . . . . . . . . . . . . . 52
AutoTech Service
. . . . . . . . . . . . . . . . . . 53
Automated Order-Status Service
. . . . . . . . . . 53
Problems With Your Order
. . . . . . . . . . . . . . . . 53
Product Information
. . . . . . . . . . . . . . . . . . . 54
book.book Page 4 Wednesday, July 2, 2008 1:51 PM