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30 Quick Reference Guide
www.dell.com | support.dell.com
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell. For information on contacting Dell,
see your online
User’s Guide
.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
4
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and
Utilities
CD (optional)
,
remove the CD.
5
Close the test screen to return to the
Main
Menu
screen. To exit the Dell Diagnostics and
restart the computer, close the
Main
Menu
screen.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires
no interaction on your part. Run Express Test first to increase the possibility of tracing
the problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes an hour or more and
requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a test based
on the symptom of the problem you are having.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem description.
Help Describes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system
setup, memory, and various internal tests, and it displays the information in the device
list in the left pane of the screen. The device list may not display the names of all the
components installed on your computer or all devices attached to your computer.
Parameters You can customize the test by changing the test settings.