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6 Quick Reference Guide
www.dell.com | support.dell.com
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to identify your computer
when you use
support.dell.com
or contact
technical support.
• Enter the Express Service Code to direct your call when contacting
technical support.
• Solutions — Troubleshooting hints and
tips, articles from technicians, online
courses, frequently asked questions
• Community — Online discussion with
other Dell customers
• Upgrades — Upgrade information for
components, such as memory, the hard
drive, and the operating system
• Customer Care — Contact information,
service call and order status, warranty, and
repair information
• Service and support — Service call status
and support history, service contract,
online discussions with technical support
• Reference — Computer documentation,
details on computer configuration,
product specifications, and white papers
• Downloads — Certified drivers, patches,
and software updates
• Desktop System Software (DSS) — If you
reinstall the operating system for your
computer, you should also reinstall the
DSS utility. DSS provides critical updates
for your operating system and support for
Dell™ 3.5-inch USB floppy drives, Intel
®
Pentium
®
M processors, optical drives,
and USB devices. DSS is necessary for
correct operation of your Dell computer.
This software automatically detects your
computer and operating system and
installs the updates appropriate for your
configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
The Dell Support website provides several online tools, including:
• Troubleshooting — Hints and tips, articles from technicians, and online
courses
• Upgrades — Upgrade information for components, such as memory, the
hard drive, and the operating system
• Services and Warranties — Contact information, order status, warranty,
and repair information
• Downloads — Drivers, patches, and software updates
• User guides — Computer documentation and product specifications
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