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Contents 7
If you have problems with a hard drive . . . . . . . . . . . . . 85
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 85
General Program Problems . . . . . . . . . . . . . . . . . . . . . 85
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 86
A program stops responding . . . . . . . . . . . . . . . . . . . 86
Error messages appear
. . . . . . . . . . . . . . . . . . . . . 86
Resolving Other Technical Problems
. . . . . . . . . . . . . . . . 86
If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . . 87
If You Drop or Damage Your Computer
. . . . . . . . . . . . . . 88
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . 88
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . 89
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . 89
Manually Reinstalling Drivers for Windows XP . . . . . . . . . 91
Resolving Software and Hardware Incompatibilities . . . . . . . 92
Using System Restore
. . . . . . . . . . . . . . . . . . . . . . . 92
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . 93
Restoring the Computer to an Earlier Operating State
. . . . . . 93
Undoing the Last System Restore . . . . . . . . . . . . . . . . 94
Reinstalling Microsoft
®
Windows
®
XP . . . . . . . . . . . . . . . 94
Before You Reinstall
. . . . . . . . . . . . . . . . . . . . . . 94
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . . . 95
8 Adding and Replacing Parts
Before You Add or Replace Parts . . . . . . . . . . . . . . . . . 100
Memory
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Modem and Mini PCI Card
. . . . . . . . . . . . . . . . . . . . 102
Adding a Modem
. . . . . . . . . . . . . . . . . . . . . . . 103