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100 Troubleshooting
After you have selected the Test System option from the main menu, the
following menu appears.
NOTE: It is recommended that you select Extended Test from the menu
below to run a more thorough check of the devices in the computer.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and
problem description exactly as it appears and follow the instructions on the
screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 175).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
Option Function
Express Test Performs a quick test of system devices.
The test typically takes 10 to 20 minutes
and requires no interaction on your part.
Run Express Test first to increase the
possibility of tracing the problem
quickly.
Extended Test Performs a thorough check of system
devices. The test typically takes an hour
or more and periodically requires your
input to answer specific questions.
Custom Test Tests a specific device in the system and
can be used to customize the tests you
want to run.
Symptom Tree Lists a number of common symptoms and
allows you to select a test based on the
symptom of the problem you are having.