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8 Contents
PC TuneUp . . . . . . . . . . . . . . . . . . . . . 104
PC CheckUp
. . . . . . . . . . . . . . . . . . . . 104
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 105
Optical drive problems
. . . . . . . . . . . . . . . 105
Hard drive problems
. . . . . . . . . . . . . . . . 106
E-Mail, Modem, and Internet Problems
. . . . . . . . . 107
Error Messages
. . . . . . . . . . . . . . . . . . . . . 108
ExpressCard Problems
. . . . . . . . . . . . . . . . . 113
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 114
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 114
External Keyboard problems
. . . . . . . . . . . . 114
Unexpected characters
. . . . . . . . . . . . . . 115
Lockups and Software Problems
. . . . . . . . . . . . 116
The computer does not start
. . . . . . . . . . . . 116
The computer stops responding
. . . . . . . . . . 116
A program stops responding or
crashes repeatedly
. . . . . . . . . . . . . . . . . 116
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 116
A solid blue screen appears
. . . . . . . . . . . . 117
Dell MediaDirect problems
. . . . . . . . . . . . . 117
Other software problems
. . . . . . . . . . . . . . 118
Memory Problems
. . . . . . . . . . . . . . . . . . . . 119
Network Problems
. . . . . . . . . . . . . . . . . . . . 119
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . . 120
Power Problems
. . . . . . . . . . . . . . . . . . . . . 121
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 122