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Troubleshooting 117
Sound and Speaker Problems
Fill out the "Diagnostics Checklist" on page 165 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
No sound from integrated speakers
ADJUST THE WINDOWS VOLUME CONTROL — Double-click the speaker icon in
the lower-right corner of your screen. Ensure that the volume is turned up and
that the sound is not muted. Adjust the volume, bass, or treble controls to
eliminate distortion.
ADJUST THE VOLUME USING KEYBOARD SHORTCUTS — Press <Fn><End> to
disable (mute) or re-enable the integrated speakers.
REINSTALL THE SOUND (AUDIO) DRIVER — See "Reinstalling Drivers and
Utilities" on page 122.
No sound from external speakers
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the
setup diagram supplied with the speakers. If your speakers have volume
controls, adjust the volume, bass, or treble to eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker
icon in the lower-right corner of your screen. Ensure that the volume is turned
up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from
the speakers is automatically disabled when headphones are connected to the
headphone connector.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights,
or halogen lamps to check for interference.
REINSTALL THE AUDIO DRIVER — See "Reinstalling Drivers and Utilities" on
page 122.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 93.
NOTE: The volume control in some MP3 players overrides the Windows volume
setting. If you have been listening to MP3 songs, ensure that you did not turn the
player volume down or off.