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122 Troubleshooting
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and
Utilities media provide approved drivers for Dell computers. If you install drivers
obtained from other sources, your computer might not work correctly.
Using Windows Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use
Windows Device Driver Rollback to replace the driver with the previously
installed version.
1
Click
Start
, and then right-click
Computer
.
2
Click
Properties
, and then click
Device Manager
.
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
3
Right-click the device for which the new driver was installed and click
Properties
.
4
Click the
Drivers
tab, and then click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 124) to return your computer
to the operating state that existed before you installed the new driver.
Using the Drivers and Utilities Media
If using
Device Driver Rollback or System Restore (see "Restoring Your
Operating System" on page 124) does not resolve the problem, reinstall the
driver from your Drivers and Utilities media.
1
With the Windows desktop displayed, insert your
Drivers and Utilities media
.
If this is your first time to use your
Drivers and Utilities media
, continue
to step 2. If not, proceed to step 5.
2
When the
Drivers and Utilities
installation program starts, follow the
prompts on the screen.
NOTE: In most cases, the Drivers and Utilities program starts running
automatically. If it does not, start Windows Explorer, click your media drive
directory to display the media contents, and then double-click the autorcd.exe file.
3
When the
InstallShield Wizard Complete
window appears, remove the
Drivers and Utilities disc
and click
Finish
to restart the computer.