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8 Contents
11 Troubleshooting . . . . . . . . . . . . . . . . . . . . 93
Dell Technical Update Service . . . . . . . . . . . . . 93
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 93
Dell Support Utility
. . . . . . . . . . . . . . . . . . . 97
Drive Problems
. . . . . . . . . . . . . . . . . . . . . 98
Optical drive problems
. . . . . . . . . . . . . . . 99
Hard drive problems
. . . . . . . . . . . . . . . . 100
E-Mail, Modem, and Internet Problems
. . . . . . . . . 100
Error Messages
. . . . . . . . . . . . . . . . . . . . . 102
ExpressCard Problems
. . . . . . . . . . . . . . . . . 107
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 107
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 108
External Keyboard problems
. . . . . . . . . . . . 108
Unexpected characters
. . . . . . . . . . . . . . 109
Lockups and Software Problems
. . . . . . . . . . . . 109
The computer does not start
. . . . . . . . . . . . 109
The computer stops responding
. . . . . . . . . . 109
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 110
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 110
A solid blue screen appears
. . . . . . . . . . . . 110
Dell MediaDirect problems
. . . . . . . . . . . . . 110
Other software problems
. . . . . . . . . . . . . . 111
Memory Problems
. . . . . . . . . . . . . . . . . . . . 112