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46 Troubleshooting
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements. If
necessary, install additional memory (see
your Service Manual at
support.dell.com
).
• Reseat the memory modules (see
your Service Manual at
support.dell.com
) to ensure that your computer is successfully
communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see
your Service Manual at
support.dell.com
) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (see
your
Service Manual at support.dell.com
).
• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see
"Memory" on page 24.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 42).
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET