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Troubleshooting Your System 155
Troubleshooting an Optical Drive
WARNING: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1
If installed, remove the optional front bezel. See "Removing and Replacing
the Optional Front Bezel" on page 81.
2
Try using a different CD or DVD.
3
Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Entering the System Setup Program" on page 58.
4
Run the appropriate online diagnostic test. See "Running the System
Diagnostics" on page 163.
5
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6
Open the system. See "Opening the System" on page 82.
7
Ensure that the interface cable is securely connected to the optical drive
and to the controller.
8
Ensure that a power cable is properly connected to the drive.
9
Close the system. See "Closing the System" on page 83.
10
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved,
see "Getting Help
" on page 167
.
Troubleshooting an External Tape Drive
1
Try using a different tape cartridge.
2
Ensure that the device drivers for the tape drive are installed and are
configured correctly. See your tape drive documentation for more
information about device drivers.
3
Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
4
Ensure that the tape drive’s interface cable is fully connected to the tape
drive and the external port on the controller card.
book.book Page 155 Tuesday, March 31, 2009 5:26 PM