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6 Quick Reference Guide
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft
®
Windows
®
License
These labels are located on your computer.
• Use the Service Tag to identify your computer when
you use
support.dell.com
or contact support.
• Enter the Express Service Code to direct your call
when contacting support.
NOTE: The Microsoft Windows License label has been
redesigned with a hole, or "security portal," as an
increased security measure.
• Solutions — Troubleshooting hints and tips, articles from
technicians, online courses, and frequently asked questions
• Community — Online discussion with other
Dell customers
• Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with technical
support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and
software updates
• Notebook System Software (NSS) — If you reinstall the
operating system for your computer, you should also
reinstall the NSS utility. NSS provides critical updates for
your operating system and support for Dell™ 3.5-inch USB
floppy drives, AMD™ processors, optical drives, and USB
devices. NSS is necessary for correct operation of your Dell
computer. The software automatically detects your
computer and operating system and installs the updates
appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view
the appropriate support site.
To download Notebook System Software:
1
Go to
support.dell.com
, select your region or
business segment, and enter your Service Tag.
2
Select
Drivers & Downloads
and click
Go
.
3
Click your operating system and search for the
keyword
Notebook System Software
.
NOTE: The support.dell.com user interface may vary
depending on your selections.
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