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Product Information Guide 15
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you are satisfied
with your purchases. That is why we offer a Total Satisfaction return policy for
most products that you, the end-user customer, purchase directly from Dell.
Under this policy, you may return to Dell products that you purchased directly
from Dell for a credit or a refund of the purchase price paid, less shipping and
handling and applicable return fees as follows:
New Hardware Products and Accessories — Unless you have a separate
agreement with Dell, all hardware, accessories, peripherals, parts, and unopened
software still in its/their sealed package, excluding the products listed below
,
may be returned within twenty-one (21) days from the date on the packing slip
or invoice.
Exclusions from the foregoing return policy:
• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™
products (excluding PowerVault 160T tape libraries) may be returned
within thirty (30) days from the date on the packing slip or invoice,
except that new PowerEdge SC servers and n series products purchased
from the Small and Medium Business Sales Division may only be
returned within fourteen (14) days from the date on the packing slip or
invoice.
• Application software or an operating system that has been installed by
Dell may not be returned unless you return the entire computer under
the 21-day return policy, if applicable to your purchase (if not applicable
to your purchase, you may not return application software or an
operating system).
• Nondefective third-party and Dell-branded software, peripheral,
electronics and accessory products (for example: televisions, printers,
projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-
party software, wireless cards/access points/routers), including but not
limited to those sold by or through Dell's "Software & Peripherals" or
"Electronics & Accessories" groups, may be returned within twenty-one
(21) days from the date on the packing slip or invoice, but a fifteen
percent (15%) return fee may be deducted from any refund or credit.
• Dell | EMC storage products, EMC-branded products, Unisys-branded
products, PowerVault 160T tape libraries, enterprise software, non-Dell-
branded enterprise products, software and/or software licenses, or any
non-Dell-customized hardware and/or software product(s) may not be
returned at any time.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts —
All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault
products may be returned within thirty (30) days from the date on the packing
slip or invoice. All other reconditioned or refurbished Dell-branded hardware
products and parts may be returned within fourteen (14) days of the date on
the packing slip or invoice.