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16 Product Information Guide
www.dell.com | support.dell.com
How to Return — To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or
"Getting Help" in your customer documentation (or go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with any
media, documentation, and all other items that were included in the original
shipment, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.