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Product Information Guide 19
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the
following table. Please also have your Dell Service Tag or order number
available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all
other limited warranties: During the 90 days of the 90-day limited warranty and
the first year of all other limited warranties, we will repair any Dell-branded
hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
Web Support
support.dell.com/ContactUs/C
ontactUsHome.aspx?c=us&l=
en&s=gen
Individual Home Consumers; Home Office
and Small Business Customers:
Canada Only
Technical Support and Customer
Service
1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value-Added
Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who
purchased through an Employee Purchase
Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension
8221 for Individual Consumers)
Dell-Branded Memory
1-888-363-5150
Printers, Wireless, Projection Devices and
TVs, Handhelds, and Digital Jukebox
1-877-335-5767