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Trouble Shooting
1. If startup shows “Failed to verify the whiteboard, the program can't run further!”
please check whether there is a good connection between whiteboard and PC.”
””
”
Please check if using the special-purpose cable of whiteboard, and if there is a good
connection for cable.
When connection is made through the USB2.0 to RS232C cable, check whether it is
correctly connected with special-purpose adapter.
Check whether the whiteboard has power. (Normally the red indicator lamp is ON)
Check whether serial ports from COM1 to COM10 are selected. You must select one
serial port from COM1 to COM10 for whiteboard.
Check if the driver of whiteboard has been setup correctly.
2. When startup software shows “Error happen when Loading XML File”.
Check the version of Internet Explorer, upgrade IE to version 6.0 if it is 5.0 or lower.
3. When only part of whiteboard can be written on.
Check if the orientation of the whiteboard is correct.
4. Some orientation points can not found when attempting to oriente the whiteboard.
Check if the lateral deviation and vertical offset of projector are correct. Ensure the complete
image on PC monitor is being projected on the whiteboard.
5. Electronic pen cannot write normally.
Check current working mode of the software. Writing is effective only under the “Draw
Mode” or “Annotation Mode”, and not when in the “Control Mode”.
Do not press button on the electronic pen when writing.
Please keep the neb of electronic pen vertical to the whiteboard.
Do not press the electronic pen tightly.
Check if the pen battery has power, if not, replace it with a new one.
6. How to exit from the Dual Pen software ？
？？
？
Click icon button of "Pop Menu" on Floating Tool Bar, click "Exit" in the pop up menu.
Or click “File”(on main menu), then “Exit”.
7. Why the projected image is trapezoidal in shape. How to adjust it?
It may be that projector is not level (like, the front is higher than the back). The image
will be distorted when trapezoidal, so you must adjust it.
Generally, it can be adjusted by using the keystone correction of the projector. For
details, please refer to user's manual of the projector.
8. What type of projector is needed to match with the interactive whiteboard?
The projector should have the following properties.
1) Front image projector
2) Support the resolution of PC. Ex; XGA resolution for both the PC and projector.
Trapezoidal
Rectangle