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Troubleshooting
Review the following possible solutions if you encounter a problem while
using your label maker.
If you still need assistance, contact DYMO Customer Support at
(203) 588-2500. You can also visit the DYMO Web site at www.dymo.com.
Problem/Error Message Solution
No display
• Ensure the label maker is turned on.
• Replace discharged batteries.
Poor Print Quality
• Replace batteries or attach power adapter.
• Set Contrast to higher level. See Adjusting
the Print Contrast.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Poor Cutter Performance
Clean the cutter blade. See
Caring for Your
Label Maker.
Printing . . .
No action required.
Message disappears when printing is finished.
Too many characters
Exceeded max. number of characters
Delete some or all of the buffer text.
Too many lines
Exceeded maximum number of lines
• Delete a line to fit on the tape width.
• Insert a wider tape cassette.
Batteries almost discharged.
Replace batteries or connect AC power adapter.
Tape Jam
Motor is stalled due to label jam.
• Remove jammed label; replace tape cassette.
• Clean cutter blade.