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WARRANTY
Eaton 9170
+
UPS (3–18 kVA) User's Guide S 164201393 Rev E www.eaton.com/powerquality
118
WHAT THIS GUARANTY DOES NOT COVER: Any reimbursement or repair to End-User's equipment does
not include reimbursement for or restoration of any data loss. This Guaranty does not cover any defects or damages
caused by: (a) failure to properly store the Product before installation, including the charge of batteries no later than
the date indicated on the packaging; (b) shipping and delivery of the Product if shipping is FOB Factory; (c) neglect,
accident, abuse, misuse, misapplication, or incorrect installation of Product; (d) repair or alteration of Product not
authorized in writing by Company personnel or performed by an authorized Company Customer Service Engineer or
Agent; (e) improper testing, operation, maintenance, adjustment, or modification of any kind to the Product not
authorized in writing by Company personnel or performed by an authorized Company Customer Service Engineer or
Agent; or (f) use of the Product under other than normal operating conditions or in a manner inconsistent with the
Product's labels or instructions.
This Guaranty is not valid: (a) unless the End-User returns to Company the Warranty Registration Card within
thirty (30) days of purchase; or (b) if the Product's serial numbers have been removed or are illegible.
Company shall not be responsible for any charges for testing, checking, removal, or installation of any items.
LIMITATION OF LIABILITY: THE REMEDIES OF THE END-USER SET FORTH HEREIN ARE EXCLUSIVE AND ARE THE SOLE
REMEDIES FOR ANY FAILURE OF COMPANY TO COMPLY WITH ITS OBLIGATIONS HEREUNDER. EXCEPT AS OTHERWISE
PROVIDED FOR IN THIS GUARANTY, IN NO EVENT SHALL COMPANY BE LIABLE IN CONTRACT, IN TORT (INCLUDING
NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE FOR DAMAGE TO PROPERTY OR EQUIPMENT OTHER THAN THE
PRODUCTS, INCLUDING LOSS OF PROFITS OR REVENUE, LOSS OF USE OF PRODUCTS, LOSS OF DATA, COST OF
CAPITAL, CLAIMS OF CUSTOMERS OF THE END-USER OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES WHATSOEVER. THE TOTAL CUMULATIVE LIABILITY OF COMPANY HEREUNDER WHETHER THE CLAIMS ARE
BASED IN CONTRACT (INCLUDING INDEMNITY), IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR
OTHERWISE, SHALL NOT EXCEED THOSE SET FORTH ABOVE.
Company shall not be responsible for failure to provide repair or replacement under this Guaranty due to causes
beyond Company's reasonable control.
END-USER'S OBLIGATIONS: In order to receive the benefits of this Guaranty, the End-User must use the Product
in a normal way; follow the Product's user's guide; and protect against further damage to the Product if there is a
covered defect.
OTHER LIMITATIONS: Company's obligations under this Guaranty are expressly conditioned upon receipt by
Company of all payments due to it (including interest charges, if any). During such time as Company has not
received payment of any amount due to it for the Product, in accordance with the contract terms under which the
Product is sold, Company shall have no obligation under this Guaranty.
COSTS NOT RELATED TO GUARANTY: The End-User shall be invoiced for, and shall pay for, all services not
expressly provided for by the terms of this Guaranty, including without limitation, site calls involving an inspection
that determines no corrective maintenance is required. Any costs for replacement equipment, installation, materials,
freight charges, travel expenses, or labor of Company representatives outside the terms of this Guaranty will be
borne by the End-User.
TO MAKE A CLAIM: In the USA, call the Customer Reliability Center 7x24 at 800-356-5737. Outside of the USA,
contact your local Eaton product sales or service representative. For comments or questions about this Load
Protection Guaranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North
Carolina 27616 USA.