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CHAPTER 10
Customer Services
Eicon Networks provides various possibilities to obtain technical support for your Eicon
Networks product. We recommend that you contact your Eicon Networks supplier first. If
your supplier is not able to solve your problem visit our help web with its detailed
information about a variety of topics. In the unusual case that the information on the help
web cannot help you fix the problem contact our Customer Support.
For more information see below:
• Eicon Networks Supplier
• Eicon Networks Help Web
• Eicon Networks Customer Support
Eicon Networks Supplier
To obtain technical support for Eicon Networks products contact your Eicon Networks
supplier. Before doing so you might want to use the Diva Server Line Test, Diva Server
Hardware Test, Diva Server Diagnostics and the Diva Server Management tool first to see
if you can already solve the problem herewith. For more information see the online help
files for the respective tool:
• DSLineTest.chm for Diva Server Line Test and Hardware Test
• DivaTrace.chm for Diva Server Diagnostics
• DivaServerManagement.chm for the Diva Server Management tool
Eicon Networks Help Web
If your supplier was not able to help you to solve the problem visit our Help Web. It contains
detailed information on:
• Installation and upgrade of Diva Server drivers, configuration scenarios, and
applications
• Diagnostic and testing utilities
• Basic issues, error messages and how to resolve them
• ‘How to’ guides and wizards