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Warranty Information
LIMITED WARRANTY
Enfora warrants to the original purchaser of the product that, for a period of one
(1) year from the date of product purchase, the product hardware, when used in
conjunction with any associated software (including any firmware and
applications such as the modem manager) supplied by Enfora, will be free from
defects in material or workmanship under normal operation. Enfora further
warrants to such original purchaser that, for a period of ninety (90) days from the
date of product purchase, any software associated with the product will perform
substantially in accordance with the user documentation provided by Enfora, and
any software media provided with the product will be free from defects in material
or workmanship under normal operation. Enfora does not warrant that the
product hardware or any associated software will meet the purchaser’s
requirements or that the operation of the product hardware or software will be
uninterrupted or error-free. This limited warranty is only for the benefit of the
original purchaser and is not transferable.
During the warranty period applicable to the product hardware, Enfora, at its
expense and in its sole discretion, will repair or replace the product if it is
determined to have a covered hardware defect, provided that the purchaser first
notifies Enfora of any such defect, furnishes Enfora with a proof of purchase,
requests and obtains a return merchandize authorization (RMA) number from
Enfora, and returns the product, shipping charges prepaid, to Enfora under that
RMA. If, upon reasonable examination of the returned product, Enfora does not
substantiate the defect claimed by purchaser, or determines that the defect is not
covered under this limited warranty, Enfora will not be required to repair or
replace the product, but may instead reship the product to the purchaser, in
which case purchaser shall be responsible for paying Enfora’s usual charges for
unpacking, testing, and repacking the product for reshipment to purchaser.
Purchaser shall bear the risk of loss or damage in transit to any product returned
by purchaser to Enfora, or any returned product not found to be defective or
covered under this warranty and reshipped by Enfora to purchaser. In the event
Enfora repairs or replaces a defective product, the repaired or replacement
product will be warranted for the remainder of the original warranty period on the
defective product. If Enfora is unable to repair or replace a defective product, the
purchaser’s exclusive remedy shall be a refund of the original purchase price.
Any returned and replaced product, or any product for which Enfora has refunded
the original purchase price, becomes the property of Enfora.
During the warranty period applicable to the software or its media, Enfora, at its
expense, will replace any defective software or media if purchaser gives written
notification of the defect to the technical support department at Enfora during the