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Troubleshooting Checklist
4-6 Troubleshooting
Cannot contact
the module
through in-band
management.
IP address not assigned. Refer to the MATRIX E7 Series and
SmartSwitch 6000 Series Modules Local
Management User’s Guide for the IP address
assignment procedure.
Port is disabled. Enable port. Refer to the MATRIX E7 Series
and SmartSwitch 6000 Series Modules Local
Management User’s Guide for instructions
to enable/disable ports.
No link to device. Verify that all network connections between
the network management station and the
module are valid and operating.
If the problem continues, contact Enterasys
Networks for technical support.
Port(s) goes into
standby for no
apparent reason.
Loop condition detected. Verify that Spanning Tree is enabled. Refer
to MATRIX E7 Series and SmartSwitch 6000
Series Modules Local Management User’s
Guide for the instructions to set the type of
STA.
Review the network design and delete
unnecessary loops.
If the problem continues, contact Enterasys
Networks for technical support.
User parameters
(IP address,
Device and
Module name,
etc.) were lost
when the module
power was cycled
or the front panel
RESET button
was pressed.
Position of Mode switch
(7), NVRAM Reset, was
changed sometime before
either cycling power or
pressing the RESET
button, causing the
user-entered parameters to
reset to factory default
settings.
Clear NVRAM was set
through Local
Management.
Reenter the lost parameters as necessary.
Refer to MATRIX E7 Series and SmartSwitch
6000 Series Modules Local Management
User’s Guide for the instructions to
configure the device through Local
Management.
If the problem continues, contact Enterasys
Networks for technical support.
Table 4-2 Troubleshooting Checklist (Continued)
Problem Possible Cause Recommended Action