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Enterasys Networks 7KR4297-04 Switch User Manual

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Getting Help

xiv About This Guide

Getting Help

Foradditionalsupportrelatedtothemodulesorthisdocument,contactEnterasys Networks

usingoneofthefollowingmethods:

BeforecontactingEnterasys N etworksfortechnicalsupport,havethefollowingdataready:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing



modeswitchesorrebootingtheunit)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork

•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant

environmentalinformation)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(forexample,if

youhavereturnedthedevicebefore,orifthisisarecurring

problem)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web www.enterasys.com/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/support/

Internet mail support@enterasys.com

To expedite your message, please type [SWITCHING] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

techpubs@enterasys.com

To expedite your message, include the document Part Number in the Email message.

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