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Enterasys Networks A2H124-24FX Switch User Manual

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Getting Help

1-6 Introduction

Getting Help

ForadditionalsupportrelatedtotheSecureStackA2orthisdocument,contact

Enterasys Networksusingoneofthefollowingmethods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasys Networksservicecontractnumber.

•Adescriptionofthefailure.

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,



changingmode,rebootingtheunit.)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe

network.

•Adescriptionofyournetworkenvironment(layout,cabletype.)

•Networkloadandframesizeatthetimeoftrouble,ifknown.

•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,isthis

arecurring

problem?)

•AnypreviousReturnMaterialAuthorization(RMA)numbers.

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

Internet mail support@enterasys.com

To expedite your message, type [Switching] in the subject line.

To send comments concerning this document to the Technical Publications Department:

techpubs@enterasys.com

Please include the document Part Number in your email message.

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