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Enterasys Networks B2G124-24 Switch User Manual

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1-8 Introduction

Getting Help

Foradditionalsupportrelatedtotheswitchesorthisdocument,contact

Enterasys Networksusingoneofthefollowingmethods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,

changingmodeswitches,rebootingtheunit,etc.)

•TheserialandrevisionnumbersofallinvolvedEnterasys N etworksproductsinthe

network

•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)

•Networkloadandframesizeatthetimeoftroubl e(ifknown)

•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,

isthisarecurring

problem,andsoforth.)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

Internet mail support@enterasys.com

To expedite your message, type [SWITCHING] in the subject line.

To send comments concerning this document to the Technical Publications Department:

techpubs@enterasys.com

Please include the document Part Number in your email message.

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