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92 Solving Problems
■ If you’re running Windows 98 or Me, you may need to install
USB drivers from your Windows CD-ROM. After you install the
drivers, restart both the computer and the projector to
resynchronize the setup.
Where To Get Help
Epson provides technical assistance through electronic support
services 24 hours a day, as listed in the following table.
Telephone Support Services
To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the Epson PrivateLine Support card included in
your Start Here kit. This is the fastest way of speaking to a live
representative, and it’s free. This service is available 6
AM to 6 PM,
Pacific Time, Monday through Friday, for the duration of your
warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday
through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday
through Friday
Toll or long distance charges may apply.
Service Access
World Wide Web From the Internet, you can reach
Epson’s product support page at
http://support.epson.com. After selecting
your product, you can access troubleshooting
information, download product
documentation, and receive technical advice
through e-mail.
Presenters Online Access tips, templates, and training for
developing successful presentations at
http://www.presentersonline.com