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Inserting and Removing Tape Cartridges
Installing Batteries
Solutions to Problems Pairing with Bluetooth
If you connected your mobile device to your printer using Bluetooth, try these solutions:
• Make sure the mobile device's Bluetooth is turned on.
• Check to see if the printer's Bluetooth light is pulsing. If not, enable Bluetooth on the printer and try
pairing with the printer again.
• Check if the printer is communicating with another mobile device. The printer can only communicate
with one device at a time.
• If the printer is connected to a computer with a USB cable, it cannot communicate using Bluetooth.
Disconnect the USB cable and try pairing the printer again.
• Check your mobile device for any messages.
Parent topic: Solving Problems
Related tasks
Installing iLabel
Related topics
Connecting the Label Printer to Your Mobile Device
Solutions When the Printer Does Not Print
If labels do not print or a print job stops, try these solutions:
• Check for messages on the computer or mobile device's display.
• Check that the cables are connected properly or the Bluetooth connection is active.
• Make sure the printer is selected in the software.
• Make sure you have entered text for your label.
• Replace the tape cartridge if necessary. Make sure the cartridge is correctly inserted.
• Replace the batteries or connect the AC adapter.
Parent topic: Solving Problems
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