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Troubleshooting
14-11
R4C3610 Adm/G
Rev. C
A5 size CHAP14.FM
8/4/00 Pass 0
R
Proof Sign-off:
KOW M.Arai K.Nishi
K. Nishi
J.Hoadley
Problems Using EPSON Status Monitor 2
The Current Status menu shows “A communication error has
occurred.”
Cause What to do
The printer is turned off. Make sure that the power cord is
properly plugged into the electrical
outlet. Turn on the printer.
The printer is running a self-
test or initializing itself.
Turn off the printer to terminate the
self-test, and then turn it on again.
Allow the printer enough time to finish
initialization.
Multiple computers are
monitoring a single printer,
and the printer cannot reply
to all of them at the same
time.
Decrease the number of monitoring
computers or make the monitoring
interval longer in the Monitoring
Preferences dialog box. See “Setting
monitoring preferences” on page 11-24
and “Tips for Using EPSON Status
Monitor 2” on page 11-32.
The printer is not ready to
print.
Make sure the printer is ready to print.
For details, see your printer guide.
An application error occurs, and NetWare printers cannot be
monitored when
Allow monitoring
is selected for monitoring
Windows shared printers under Windows NT 4.0.
Cause What to do
There is a known bug in the
operating system.
Install Service Pack 2 or higher before
monitoring Windows shared printers
under Windows NT 4.0.