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Before you call, please have the following information ready:
■
Printer model (EPSON Stylus Color 980N)
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EpsonNet Internal Print Server model: C823632A
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Printer serial number (located on the back of the printer)
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Print server serial number (hold down the status sheet button on the card for
about three seconds to print out a sheet that includes the serial number)
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Proof of purchase (such as a store receipt) and date of purchase
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Network configuration
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Description of the problem
Identifying Printer Parts
If you need help identifying the parts of the printer, refer to these illustrations:
ink cartridge
clamps
paper
thickness
lever
control panel
sheet feeder
left edge
guide
output tray
extensions
output tray
printer cover
paper support
right edge guide
status sheet
button
Ethernet card
Start.book Page 42 Tuesday, October 3, 2000 5:14 PM