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38 Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your NX400 Series.
Printing and Copying Problems
■ Make sure your original is positioned in the front right corner of the glass. If
the edges are cropped, move your original away from the edges slightly.
■ Make sure your paper is loaded short edge first and is positioned against the
right side with the edge guide against its left side. Don’t load paper above the
arrow mark inside the edge guide.
■ Make sure the paper size settings are correct for the paper you loaded.
Paper Feeding Problems
■ If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to
separate the sheets a little. Then reload the paper against the right side, and
slide the left edge guide against the paper (but not too tightly).
■ Do not load too many sheets at once. Load up to 20 sheets of photo paper, 80
of matte, or 120 sheets of plain paper. Load other special papers one sheet at a
time.
■ Do not load paper with holes punched in it.
■ If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. Follow the instructions on the LCD display screen.
3. If paper is stuck inside, turn off the NX400 Series.
4. Open the scanner, remove the jammed paper and torn pieces, close the
scanner, and turn the NX400 Series back on.