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Maintenance and Troubleshooting 69
R4CC810
User’s Guide Rev. E
MAINT.fm A5 size
8/29/03
R
Proof Sign-off:
ABE J. Hashimoto, S. Yamamoto
T. Takahashi
S. Halvorson
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❏ Names and versions of the software applications
you normally use with your product
For users in North America
If you purchased your product in the United States or
Canada, EPSON provides technical assistance
24 hours a day through the electronic support services
and automated telephone services listed in the
following table:
To speak to a technical support representative, dial:
(562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6
AM
to 8
PM, Pacific Time, Monday through Friday. Toll or
long distance charges may apply.
Before you call, please have the following information
ready:
❏ Product name
❏ Product serial number
❏ Proof of purchase (such as a store receipt) and
date of purchase
❏ Computer configuration
❏ Description of the problem
Note:
For help using any other software on your system, see the
documentation for that software for technical support
information.
You can purchase ink cartridges, ribbon cartridges,
paper, manuals, and accessories from the EPSON
Store at (800) 873-7766 or visit
http://www.epsonstore.com (U.S. sales only). In
Canada, please call (800) 463-7766 for dealer referral.
Service Access
World Wide
Web
From the Internet, you can reach EPSON
Support at http://support.epson.com. At this
site, you can download drivers and other files,
look at product documentation, access
troubleshooting information, and receive
technical advice through e-mail.
Automated
Telephone
Services
A variety of automated help services are
available 24 hours a day, seven days a week.
To use these services, you must have a touch
tone telephone and call (800) 922-8911.