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• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also check for errors by pressing the Status button to display the Status Menu.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution
Paper jam If paper is jammed in the product, follow the instructions in this
guide to remove the jammed paper from the indicated area.
Printer error. Turn the power off and A serious error has occurred. Turn the product off and then back
on again. If the error is not fixed, on again. If the error continues, check for a paper jam. If there is
contact Epson Support. no paper jam, contact Epson for support.
Maintenance box is at the end of its You must replace the maintenance box to continue printing.
service life. You need to replace it.
A printer's ink pad is nearing the end The ink pads are near the end of their service life and the
of its service life. Please contact message will be displayed until the ink pad is replaced. Contact
Epson Support. Epson to replace ink pads before the end of their service life. (To
resume printing, press one of the buttons.)
A printer's ink pad is at the end of its The ink pad is at the end of its service life. Turn off the product
service life. Please contact Epson and contact Epson for support.
Support.
The phone line is connected to a Make sure the phone cable is connected correctly and the
different jack. phone line works.
Connect the phone line to the "LINE"
jack.
The phone line is not connected
No dial tone detected. Try the Check Make sure the phone cable is connected correctly and the
Fax Connection. phone line works. If you connected the product to a PBX (Private
Branch Exchange) phone line or Terminal Adapter, turn off the
Dial Tone Detection setting.
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