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130 Technical Support
Contacting the Technical Assistance Center
Locating P-Series Serial Numbers
The P10 serial number is located on a sticker on the back of the unit in the top-right corner (see Figure 2),
as well as on the left mounting bracket (see Figure 87). The serial number is below the bar code and has 8
characters.
Figure 87 Location of P10 Serial Number
IDENTIFY
LAN 2
LAN 1
VGA
SERIAL
USB x2KEYBOARD
MOUSE
POWER
RJ-45 SERIAL
E0 & E1 IP ADDRESS
MANAGEMENT
PORTS
LEDs
POWER
DISPLAY
(E0)(E1)
MIRROR
PORT 1
(P1)
PORT 0
(P0)
PORT 0 (M0)
MIRROR
PORT 1 (M1)
HARD
DISK
fn9000007
How to Contact Force10
TAC
Log in to iSupport at www.force10networks.com/support/, and select the Service
Request tab.
Information to Submit
When Opening a Support
Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see Locating P-Series Serial Numbers on page 130)
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages.
Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and
RMAs.
Downloading Software
Updates
Log in to iSupport, and select the Software Center tab.
Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed
without logging in via the Documentation link on the iSupport page.
Contact Information E-mail: support@force10networks.com
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800