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If you return a Franklin product, please include your name, address, telephone number, a
brief description of the defect and a copy of your sales receipt as proof of your original date
of purchase. You must also write the RMA prominently on the package if you return the
product; otherwise there may be a lengthy delay in the processing of your return. Franklin
strongly recommends using a trackable form of deliver to Franklin for your return.
11.3 Limited Warranty (EU and
Switzerland)
Notwithstanding the disclaimer of warranties above, this product,
excluding batteries and liquid crystal display (LCD), is guaranteed by
Franklin to be free of defects in materials or workmanship for a period
of two years from the date of purchase. It will be repaired or replaced
with an equivalent product (at Franklin’s option) free of charge for any
defect in workmanship or materials during that time.
This warranty explicitly excludes defects due to misuse, accidental
damage, or wear and tear. This warranty does not aect the consumer’s
statutory rights.
11.4 Limited Warranty (outside
U.S., EU and Switzerland)
Notwithstanding the disclaimer of warranties above, this product,
excluding batteries and liquid crystal display (LCD), is guaranteed by
Franklin to be free of defects in materials or workmanship for a period
of one year from the date of purchase. It will be repaired or replaced
with an equivalent product (at Franklin’s option) free of charge for any
defect in workmanship or materials during that time.
Products purchased outside the United States, the European Union and
Switzerland that are returned under warranty should be returned to the
original vendor with proof of purchase and description of fault. Charges
will be made for all repairs unless valid proof of purchase is provided.
This warranty explicitly excludes defects due to misuse, accidental
damage, or wear and tear. This warranty does not aect the consumer’s
statutory rights.