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4
Flatten the curl or use the
Document bed to read the
documents.
Does the condition of the
documents meet the
requirements described in
the Operator’s Guide?
Symptom10
Paper multi feed occurs frequently.
YES
NO
Set multi feed detection to
“Off”. (See the Operator’s
Guide)
When multi feed detection
is ON, are all the
documents of the same
length?
NO
NO
Fan the documents before
loading, or reduce the batch
size.
Are the documents fanned
before being loaded on the
ADF paper chute?
NO
Fan the stack 3 or 4 times to
remove the static charge
applied to the paper.
Have the documents
recently been printed by
copier or laser printer?
YES
YES
YES