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4.
MAINTENANCE AND TROUBLESHOOTING
4.1 Setting/Replacing the paper roll
CAUTION!
■ Always use the specified types of paper roll.
■ Confirm that the paper roll is set correctly.
■ When the paper is skewed and not extended straightforward from under the printer
cover, open the printer cover and adjust the paper correctly.
■ When the cover is opened after paper setting, be sure to pull the paper straightforward
by several cm out of the printer, and then close the cover.
■ When closing the printer cover, press on the center part of the cover to close it firmly.
■ When setting paper, be careful not to have your finger injured by the paper edge.
WARNING
When opening the printer cover, DO NOT touch the print head or cutter blade. Otherwise,
burning or injury of hand may result.
4.2 Removing Jammed Paper
1. Turn the POS terminal power off.
2. Open the printer cover.
If the cutter blade remains protruded with paper jammed, do not open the
printer cover forcibly. Referring to section 4.4, restore the blade to the normal
position and then open the cover.
3. Remove the jammed paper including any paper chips remaining.
4. Turn on the POS terminal. The auto cutter mechanism is initialized and the
alarm is cleared.
CAUTION!
■ If the cutter blade remains protruded with paper jammed, DO NOT open the printer
cover forcibly. If the cutter blade cannot be restored, contact your Citizen Systems
dealer.
■ The print head is hot immediately after printing. DO NOT touch it with your hand. DO
NOT touch the heating element of the head with a bare hand or metal object either.
See 5.3 Manual Setting of Memory Switch
1. Lift the cover open lever.
2. Open the printer cover.
3. Insert a paper roll with its print area facing down
as shown in the figure and pull out the paper
end straightforward by several cm out of the
printer.
4. Firmly close the printer cover until a click can
be heard. With the factory setting, the paper is
fed and cut automatically.