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ScanSnap S500M for Macintosh Getting Started | 9
4. Troubleshooting
This chapter describes common problems during the use of ScanSnap and how to solve them.
4.1. Troubleshooting Checklist
Before you ask for repair service, check again using the table below.
If you cannot solve the problem by doing the following, contact the store where you purchased the scanner, or
contact an authorized FUJITSU scanner service provider.
Symptom Check This Item Resolution
Correctly connect the AC/USB cable and
AC adapter.
Are the AC/USB cable and AC adapter
connected correctly?
Disconnect the AC adaptor/cable and
reconnect them again.(Note: Please wait at
least 5 seconds before reconnecting the AC
cable)
Is the Paper chute closed? (The scanner’s
power supply is controlled by
closing/opening the Paper chute cover.)
Open the Paper chute.
Is Mac OS running?
(The scanner’s power supply is controlled
by turning on/off the computer.)
Please wait until Mac OS has started up
completely. The
LED may turn off
while Mac OS is starting up or the scanner
is in low power mode.
The scanner cannot be turned on.
Did you push the [POWER] button to turn
off the scanner? (The scanner can be turned
off by pressing the [POWER] button when
the paper chute is open.)
Press the [POWER] button on the scanner.
Is the USB cable properly connected? Correctly connect the USB cable. (When a
hub is used, the hub should be powered.)
Does the LED light blink repeatedly? Disconnect the AC adaptor/cable and
reconnect them again.
Is ScanSnap Manager started?
(If ScanSnap Manager is started
successfully, the "ScanSnap Manager" icon
and a triangle underneath appear on the
Dock menu.)
If the “ScanSnap Manager” icon is not
displayed, with Finder, start ScanSnap
Manager from the location where
“ScanSnap” is installed (to start it, select
“Applications” - “ScanSnap” - “ScanSnap
Manager”).
Is ScanSnap Manager running normally?
(If ScanSnap Manager is not running
normally, the “ScanSnap Manager” icon on
the Dock menu is inactive
.)
Perform the following procedure:
1. Disconnect and reconnect the AC cable
and AC adapter.
If this does not improve the situation,
perform step 2
.
2. If a USB hub is being used, connect the
scanner directly to your personal
computer.
If this does not improve the situation,
perform step 3
.
3. Restart your personal computer.
4. If none of the above troubleshootings
solves the problem, uninstall and
re-install ScanSnap Manager.
Scanning does not start.
Is the “Scan and Save Settings” window still
displayed?
Close the “Scan and Save Settings” window,
and scan the document.
Vertical lines appear in the scanned
image.
Is the inside of the ADF dirty? Clean the inside of the ADF following the
instructions in “5. Daily Care.”
The scanned image of the document
shifts or is distorted.
Is the document loaded correctly? Load the document correctly.
The image scanned is too light or too
dark.
Is the “Brightness (Black and White
scanning only) setting on [Option...] of the
[Scanning] tab set to extremely Light or
Dark?
Adjust “Brightness” at [Scanning] -
[Option...] in the “Scan and Save Settings”
window.