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44 Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson printer.
Network Problems
The printer cannot find or connect to the wireless router or access point
■ Try connecting to the wireless router or access point with your computer or
another device to confirm that it is working correctly.
■ Make sure that the printer is within range of your router or access point.
■ Avoid placing the printer near a microwave oven, 2.4 GHz cordless phone, or
large metal object such as a filing cabinet.
■ Make sure there aren’t any access restrictions (such as MAC address filtering)
set on the wireless router or access point. If access restrictions are set, register
the printer’s MAC address on the router or access point. Print a Network
Status Sheet (see page 45) to obtain the MAC address. Then see your router or
access point’s documentation for instructions.
■ If your wireless router or access point doesn’t broadcast its network name
(SSID), see “Entering Your SSID Manually” on page 13 for instructions on
manually entering your wireless network name. If your wireless router or
access point has wireless security enabled, you will also need to know what
kind of security it is using.
■ If the printer doesn’t connect to your wireless network, the WEP key or WPA
passphrase may have been entered incorrectly.
EpsonNet Setup was unable to find my printer on the network
Make sure that the printer is turned on and the green WiFi light on the front of
the printer is on.
Network setup was unsuccessful
Make sure that the printer is turned on and the green WiFi light on the front of
the printer is on. Then remove and reinsert the CD to reinstall the printer
software.