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48 Solving Problems
Where to Get Help
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support
(Canada) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-
mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (Epson Stylus NX420 Series)
■ Product serial number (located on the label in back)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration
■ Description of the problem
Then call:
■ U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday.
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).