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Stackable Personal Hubs Installation and User Guide (04/01)
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5.0 TROUBLESHOOTING
All Magnum Ethernet products are designed to provide reliability and consistently
high performance in all network environments. The installation of Magnum ST80 Stackable
Personal Hub is a straightforward procedure (see INSTALLATION, Section 2.6); the
operation is also straightforward and is discussed in Section 4.
Should problems develop during installation or operation, this section is intended
to help locate, identify and correct these types of problems. Please follow the suggestions
listed below prior to contacting your supplier. However, if you are unsure of the procedures
described in this section or if the Magnum ST80 Stackable Personal Hub is not performing as
expected, do not attempt to repair the unit; instead contact your supplier for assistance or
contact GarrettCom Customer Support.
5.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to the
Installation Section of the applicable chapter of this manual. Also check to make sure
that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be
attributed to wiring and connector problems.)
3. Make sure that an AC power cord is properly attached to each Magnum ST80
Stackable Personal Hub unit. Be certain that each AC power cord is plugged into a
functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving
power.
4. If the problem is isolated to a network device other than the Magnum ST80
Stackable Personal Hub product, it is recommended that the problem device is
replaced with a known good device. Verify whether or not the problem is
corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum
ST80 Stackable Personal Hub and its associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier of
the Magnum ST80 Stackable Personal Hub unit or if unknown, contact
GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.