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Chapter 6: Troubleshooting
Printer
The printer will not turn on
■ Make sure that the printer is online. Many printers have an online/offline button
that you may need to press.
■ Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■ Check the cable between the printer and your computer. Make sure that it is
connected to the correct port.
■ Make sure that the printer is online. Many printers have an online/offline button
that you may need to press so the printer can start printing. Press the button to
put the printer online.
■ Check the cable for bent or broken pins.
■ If the printer you want to print to is not the default printer, make sure that you
have selected it in the printer setup.
To set a default printer:
1 Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware.
2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.
3 Right-click the name of the printer you want to be the default printer, then click
Set as Default Printer.
■ Reinstall the printer driver. See the guide that came with your printer for
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■ Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware.
2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.
8510807.book Page 74 Thursday, June 30, 2005 7:27 AM