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Troubleshooting 53
The CD-ROM drive is not recognized by the system.
Probable Cause Solution
The CD is not
intended for PC use.
Make certain the CD is PC-compatible.
The CD is loaded
incorrectly.
Make certain the label is facing upward,
and then try again.
The CD is scratched
or dirty.
Try cleaning the CD with a lint-free cloth.
Check the CD for scratches.
The CD-ROM drive
needs to be added as
new hardware.
From the Control Panel window (
Start
|
Settings
|
Control Panel
), double-click
Add
New Hardware
. Follow the directions for
adding the drive. If you are not experienced
with this procedure, call Technical Support.
The secondary IDE
device may be
disabled.
Restart your computer, and then press
F1
to enter the Setup utility program. From the
Advanced | IDE Configuration
menu, set the
IDE Controller
to Both and the
Secondary IDE
Master
to Auto.
The CD cables are
not installed correctly.
Open the system and check all cables
between the CD controller and the
CD-ROM drive.
The CD-ROM drive
may be defective.
Replace the CD-ROM drive.