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Troubleshooting 59
Printer Problems
The printer will not turn on.
The printer is turned on but will not print.
Probable Cause Solution
The printer is not
plugged in.
Check the power cable. Make certain it is
plugged into a live power source.
The printer is not
turned on.
Make certain the printer’s power switch is
depressed or set to the On position. If
power is applied to the printer, the green
power LED should be illuminated.
The printer is
defective.
Try another printer if one is available.
Probable Cause Solution
The printer is not
connected to the
system.
Check the data cable between the printer
and the system. Make certain it is
connected to the proper port. Check the
connector and cable for bent or broken
pins.
The printer is not
designated as the
default printer.
If the printer to which you are trying to print
is not the default printer, make certain you
have selected it through the application’s
printer setup function.
The printer has not
been added to the
system.
From the Printers window (
Start
|
Settings
|
Printers
), double-click
Add Printer
. Follow the
directions for adding the new printer.