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First steps
First steps
If you have problems with your computer, try these things first:
■ Make sure that the power cord is connected to your computer and an AC outlet
and that the AC outlet is supplying power.
■ If you use a power strip or surge protector, make sure that it is turned on.
■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that
all connections are secure.
■ Make sure that your hard drive is not full.
■ If an error message appears on the screen, write down the exact message. The
message may help Gateway Customer Care in diagnosing and fixing the problem.
■ If you added or removed peripheral devices, review the installation procedures you
performed and make sure that you followed each instruction.
■ If an error occurs in a program, see the program’s printed documentation or the
online help.
8510809.book Page 65 Monday, June 13, 2005 7:29 AM