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■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not
work with your modem.
■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common
problem that can cause the modem to connect at a slower rate, abort downloads, or
even disconnect. The faster the modem, the less line noise it can tolerate and still
work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a
difference. Make sure that the connectors are free from corrosion and all screws in
the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line checked for noise
or low line levels.
■ Try another telephone line (either a different telephone number in your house or a
telephone line at a different location). If you can connect on this line, call your
telephone service.
■ Try connecting with the modem at a lower connection speed. If reducing the connect
speed lets you connect, call your telephone service. The telephone line may be too
noisy.
You cannot connect to the Internet
■ The ISP may be having technical difficulties. Contact your ISP for technical support.
■ See if the modem works with a different communications program. The problem may
be with just one program.
■ Review the troubleshooting information under “Internet” on page 64.
Your 56K modem does not connect at 56K
■ Current FCC regulations restrict actual data transfer rates over public telephone lines
to 53K. Other factors, such as line noise, telephone service provider equipment, or
ISP limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send) data
is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can
upload data is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at 14,400 bps when
you have a 56K modem
Current fax technology only supports a maximum send and receive rate of 14,400 bps.
The modem is not recognized by your computer
■ Make sure that the line connected to the modem is working and plugged into the
appropriate port on your computer. See “Back” on page 8 to make sure that the
connections have been made correctly.