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SN22A1 48
Troubleshooting
Internet access problems
Symptom Possible solution
My computer cannot
access a modem or a
wireless router or
access point.
• Verify that you have performed a correct pre-installation for
your Internet connection type.
- If you are using a wireless Internet connection, make sure
that your computer has installed a wireless LAN card in order
to connect with a wireless router or access point.
For details about setting up your wireless router or access
point, refer to the documentation or user manual of the unit.
For details about setting up your modem, contact your ISP
(Internet service provider) for assistance.
- If you are using a wired Internet connection, make sure that
your computer is using an Ethernet cable, instead of a tele-
phone cable, to connect with the broadband modem which is
purchased from your ISP.
For assistance setting up your modem, contact your ISP.
The wireless Internet
connection is unsta-
ble.
• Check the wireless interference.
- Reset your wireless router or access point to factory defaults
and reconfigure the settings.
For details about setting your wireless router or access point,
refer to the documentation or user manual of the unit.
- Update the firmware of your wireless router or access point
to the latest version available on the manufacturer's site.
- Try moving the wireless router or access point in a central
position. A couple of feet will sometimes make a big differ-
ence in signal strength.
- If you are using an access point, try changing the channel, as
another access point may be interfering.
- Contact your ISP to ensure they are not experiencing techni-
cal problems.