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7. Troubleshooting
Q1: The player cannot be turned on.
1. Check the battery power.
2. Connect the power adapter and then check again.
3. If the device cannot be turned on after charging the battery, contact your dealer.
Q2: After turning on power, the screen keeps flashing or the device powers off
automatically.
Battery is running low. Please charge it.
Q3: Cannot hear sound from the headphones.
1. Check whether the volume is set to "0".
2. Check whether the music file is damaged. Try to play other music files to test. If the file is damaged,
the output sound is noise.
Q4: Cannot copy a file or cannot play music files, etc.
1. Check whether the tablet is properly connected with the other device.
2. Check whether the storage is full.
3. Verify whether the USB cable is damaged.
4. Whether the USB is disconnected.
For updated FAQs, please visit www.hannspree.com