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Clearing jams
CAUTION
To prevent damage to the printer when clearing jams, including jams in the output bin,
always open the print cartridge door and remove the print cartridge. Keep the door open and
the cartridge out until the jam has been cleared. Opening the print cartridge door and
removing the print cartridge relieves tension on the printer rollers, which prevents damage to
the printer and makes the removal of jammed pages easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by
an error from the software and the printer control panel lights. See
Status light patterns for
more information.
The following are some of the causes of media jams:
● The input trays are loaded improperly or are too full. See
Loading media into the input
trays for more information.
NOTE
When you add new media, always remove all of the media from the input tray and straighten
the stack of new media. This helps prevent multiple sheets of media from feeding through
the printer at one time, reducing media jams.
● The media does not meet HP specifications. See
Printer media considerations for more
information.
Typical media jam locations
● Print cartridge area: See Removing a jammed page for instructions.
● Input tray areas: If the page is still sticking out of the input tray, gently try to remove it
from the input tray without tearing the page. If you feel resistance, see
Removing a
jammed page for instructions.
● Output path: If the page is sticking out of the output bin, see
Removing a jammed page
for instructions.
NOTE
There might be loose toner in the printer after a media jam. This toner clears up after a few
sheets are printed.
Removing a jammed page
CAUTION
Media jams might result in loose toner on the page. If you get any toner on your clothes,
wash them in cold water. Hot water will permanently set the toner into the fabric.
ENWW Clearing jams 71